Frequently Asked Questions
Built-in Audio/Video is not working properly
You need to allow your web browser to share your camera or/and microphone:


If you still experience issues after that, you can try the following:
- Close any gmail tabs you may have on your web browser.
- Try to connect to a new Class.
If none of the above helped, please contact us with the Class link.
How is tutoring time measured?
We only take into account the time where you and your students are both connected to a class at the same time.
As a tutor, it means that you can spend time alone preparing your classes for free. Your students can also connect back to the class as many times as they want, even when you are not connected.
The board does not work on my web browser, I can not draw anything!
There is a known Chrome issue under Windows on some laptops where the screen is detected as a touch device.
Open a new tab with chrome://flags in place of the url:

Then disable touch events option:

Finally, restart your Chrome web browser.
If you are still experiencing issues please try with an other web browser such as Safari or a recent version of Firefox.